Terms of Service

1. Definitions

In these terms:

• "Company", "we", "us" means Landlord Safety Hub, registered in England and Wales
• "Client", "you" means the person or entity booking our services
• "Services" means EICR inspections, Gas Safety certificates, Fire Alarm checks and any related work
• "Property" means the premises at which services are to be carried out
• "Certificate" means any compliance document issued by us following an inspection

2. Our services

We provide electrical safety (EICR), gas safety (CP12) and fire alarm inspection services for residential and commercial properties in London. All engineers are accredited as stated on our website and certificates carry the accreditation of the issuing engineer.

Completion of an inspection does not guarantee that all work on the property is compliant. Where defects are identified, we will advise on remediation but cannot guarantee that a satisfactory certificate will be issued following the first visit.

3. Booking and confirmation

A booking is confirmed when you receive a written confirmation from us (by email or SMS). Verbal or online enquiries do not constitute a confirmed booking until you receive written confirmation.

We reserve the right to decline bookings at our discretion. We will notify you promptly if we are unable to fulfil a booking.

Appointment times given are estimates. Whilst we make every effort to arrive on time, we accept no liability for delays beyond our reasonable control.

4. Pricing and payment

All prices quoted are in pounds sterling and include VAT where applicable. Guide prices shown on our website are estimates; final pricing is confirmed before any booking is finalised.

Additional charges

• Congestion zone and parking supplements (where applicable) are disclosed before booking confirmation
• Remediation work is quoted separately and requires explicit authorisation before work commences
• Re-inspection fees apply if a second visit is required following failed remediation

Payment terms

Payment is due upon completion of the service or as otherwise agreed in writing. For portfolio clients, we offer monthly invoicing under a separate agreement. We accept major credit/debit cards and bank transfer. We do not accept cash.

Outstanding balances beyond 30 days may incur interest at 8% above the Bank of England base rate pursuant to the Late Payment of Commercial Debts Act 1998.

5. Cancellation and rescheduling

• More than 24 hours' notice: Free cancellation or rescheduling
• Less than 24 hours' notice: 50% of the agreed service fee may be charged to cover engineer costs
• No access / no-show: Full service fee will be charged if our engineer arrives and is unable to gain access to the property
• Engineer cancellation: If we cancel your appointment, we will reschedule at the earliest available time at no additional cost, or issue a full refund

To cancel or reschedule, contact us at least 24 hours in advance by phone (020 8819 7554) or email (info@landlordsafetyhub.co.uk).

6. Property access

You are responsible for ensuring our engineer has safe, unobstructed access to the property and all relevant areas (fuse boards, gas meters, all rooms, loft spaces etc.) at the agreed appointment time.

Where a property is tenanted, you are responsible for giving adequate notice to tenants and ensuring access is arranged. We accept no liability for failure to complete an inspection due to tenant refusal or failure to arrange access.

All relevant appliances must be operational and accessible at the time of inspection. Gas appliances must be in a condition that allows safe testing.

7. Certificates and documentation

Certificates are issued by the attending accredited engineer and are valid as of the date of inspection. We make no warranty that conditions at the property will remain compliant after the date of inspection.

Digital certificates are typically delivered to the email address provided within 4 hours of inspection completion. We accept no liability for delays in delivery caused by incorrect email addresses or spam filters.

Certificates remain the property of the client. We retain copies for our records in accordance with our Privacy Policy.

If a property receives a code C1 or C2 on an EICR, it is the client's legal responsibility to ensure remediation is completed within the timeframes specified by current legislation.

8. Liability

Our total liability to you in connection with any services shall not exceed the amount paid by you for those specific services.

We shall not be liable for:

• Indirect or consequential losses, including lost rental income
• Any loss arising from your failure to act on findings reported in a certificate or inspection report
• Any loss arising from conditions at the property that were not accessible or visible during the inspection
• Loss or damage caused by third parties

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be lawfully excluded.

All engineers carry professional indemnity and public liability insurance. Details are available on request.

9. Complaints and dispute resolution

We take all complaints seriously. If you are dissatisfied with our service, please contact us in the first instance:

• Email: info@landlordsafetyhub.co.uk
• Phone: 020 8819 7554

We aim to acknowledge all complaints within 2 business days and resolve them within 14 days. If we cannot resolve a complaint to your satisfaction, you may escalate to the relevant trade body (NICEIC for electrical matters; Gas Safe Register for gas matters).

10. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

These terms constitute the entire agreement between us in relation to the services described and supersede all prior agreements and representations.

We may update these terms from time to time. We will notify existing clients of material changes by email. Your continued use of our services after notification constitutes acceptance of the updated terms.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.